Better Reach to Targeted Providers

MediMedia Health's state-of-the art
virtual sales and contact center,
ReachRx, provides solutions that:

 

• Provide cost-efficient virtual sales forces
• Cover vacant territory
• Manage white space
• Reach "no-see" providers
• Leverage Physician Provided Information (PPI)
• Offer telesampling, telephone and video detailing
• Provide customer service support
• Provide both in- and outbound telephone program support

Our suite of call center services includes a full range of detailing and sampling along with customer service support. Programs are managed by our robust CRM platform that seamlessly aligns all interactions: telephone, mail, e-mail, fax, web, chat, click-to-voice and mobile.

Compliant and Skilled
Let MediMedia Health assemble the optimal mix of experienced pharmaceutical and biotech sales representatives, physicians, and skilled customer service representatives to customize your outreach team.
All call center professionals are proficient in:

• PDMA
• HIPAA
• Adverse event reporting
• Gatekeeper navigation
• Engaging conversational skills
• Result-focused skills
• Phone etiquette and customer service
• Exceptional training ensures solid product knowledge that supports approved messaging

Physician Provided Information (PPI)
PPI’s team of physicians delivers messaging effectively, from a clinician’s perspective, increasing quality interaction time with targeted health care providers.

Virtual Sales Rep
Virtual Sales Reps provide all the coverage of a traditional sales representative at a significant cost savings.

Teledetail Reps
Our experienced pharmaceutical sales team can expand the reach and frequency of your internal team. Through efficient teledetailing, they will:

• Increase product awareness
• Deliver impactful product messaging
• Provide patient education - leveraging our affiliation with
  Krames Patient Education
• Offer samples and patient savings programs
• Recruit for promotional or educational events
• Initiate market research opportunities

For maximum impact, combine a professional contact center campaign with one of our other core services. Our analysis shows how a recent integrated solution decelerated growth decline of a mature pharmaceutical brand and produced a 3 to 1 ROI.